Conference Refund Policy
The refund policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) that relate to distance selling. The law came into force in the year 2000 and applies to all UK based transactions where the consumer doesn't meet the vendor.
Consumer Rights/ Conference venue contracts
Following your online payment you have a 7 day cooling off period during which time you have the right to cancel your purchase and receive a full refund.
If you request a refund outside of the 7 day cooling off period but before the 11th March 2019, a refund will be provided minus an administration fee of £30.00. Any withdrawals/cancellations outside of the 7 day cooling off period after this date will receive no refund.
The final day of registration is the 1st June 2019 and the final cooling off period ends on the 8th June 2019.
*****BISA strongly advises delegates to ensure they have appropriate insurance cover just in case they cannot make the conference and have to withdraw.*****
How to cancel within 7 days of purchase
Should you wish to cancel your purchase within the 7 day cooling off period as described above, please email office(at)bisa.ac.uk
Refunds Following Cancellation
If you do cancel your purchase within the 7 day cooling off period then we will refund your payment as described above. If you paid by credit or debit card through our website, your refund will be made directly to the same credit or debit card within 30 days of your cancellation.